Warranty & Returns
Returns & Warranty
Our terms on faulty products, warranty and service centre support.
1Faulty product returns: 24 hours
We accept returns within 24 hours of purchase or delivery, and only when the product has a manufacturing fault that we can verify. Products that are not faulty, and items returned after 24 hours, cannot be accepted.
Please check your device carefully when it is delivered or collected, and tell us straight away if something is wrong.
2Warranty guidelines and limits
- Manufacturer warranty. Any warranty is provided by the product's manufacturer, unless we say otherwise in writing. If a covered fault appears, repairs are handled by the manufacturer's authorised service centre or official partners.
- Confirm before you buy. Ask us on WhatsApp whether the device you want includes a local warranty. Some devices, including some Ex-UK / Ex-US imports, are sold without one.
- What is not covered. Physical or liquid damage, drops, screen breakage, power surges and changes made by the user.
- No cash refunds under warranty. A faulty product under active warranty is repaired or replaced through the manufacturer's service centre.
- Accessories. Cables, adapters, chargers, earphones and cases do not carry a warranty.
3Service centre help
If you cannot reach the manufacturer's service centre yourself, we can help take your product there for you. This usually takes between 7 and 30 days, depending on the service centre.
4Questions?
Message us on WhatsApp or email sales@buymyapple.com before you buy, and we will tell you exactly what your device includes.